1. What is Spentwell?
Spentwell is a marketplace platform connecting buyers and sellers across a wide range of categories (Administration, Creatives, Hospitality, etc.). Buyers can browse listings, post requests, or contact sellers directly. Sellers can list their services, choose a subscription, and engage with buyers (clients).
2. Who can register as a Freelancer?
Anyone offering a legitimate service—whether self-employed, freelance, part-time or running a small business—can register. You can list services in a wide range of categories.
3. How does it work for Sellers
- Register an account (select “Seller”)
- Create your profile and service listings (name, location, skills, experience, pricing, availability)
- Purchase a subscription plan to list your services.
- Publish your listing and start receiving enquiries.
- Buyers contact you directly through the platform.
- Deliver the service and receive your full payment directly from the buyer.
- Receive reviews to build your reputation.
4. Tips on creating a Seller profile
- Keep it professional
- Clear service description & pricing
- Portfolio / examples of previous work
- Prompt replies to messages
- Good reviews from clients
5. Can Sellers edit listings?
Yes, you can keep your clients up to date with your services.
6. Can Sellers offer multiple services?
Yes. If you have different skill sets such as photography and graphic design, you can create multiple listings, each clearly describing the service offered.
7. How do Sellers get clients?
- Buyers can find your listing through category searches or the homepage.
- You appear in search results based on category.
- Clients can message you directly to ask questions or request a quote.
- Positive reviews and a strong profile help boost your visibility.
8. How do Sellers communicate with clients?
Clients contact you through the website’s messaging feature.
9. Are there rules Sellers must follow as a freelancer?
Yes. You must:
- Provide accurate information about your services.
- Deliver work to the agreed standard.
- Be professional in communication.
- Avoid spam or misleading advertising.
Follow local laws relating to tax, insurance, licensing and qualifications (where required).
10. Is a contract required?
It is strongly advised. Formal written agreement protects both parties and avoids disputes. Freelancers should clearly outline:
- Scope of work
- Cost / rates
- Timelines & delivery method
- Refund or cancellation policy
Formal written agreement protects both parties and avoids disputes.
11. How are payments handled?
Payment arrangements are agreed directly between sellers and the buyers.
You can use:
- Bank transfer
- Invoicing
- Any secure third-party payment method
Always confirm terms, expectations, price and payment method before work begins. Sellers are encouraged to respond promptly and maintain a high-quality service to build reputation.
12. What happens if a client does not pay or cancels?
Spentwell does not guarantee payments, as they are managed between the buyer and seller.
If a dispute arises:
- Try resolving it directly with the client
- Provide evidence of work completed (messages, invoices, screenshots)
- If needed, contact us (contact@spentwell.com) with details so the issue can be reviewed.
13. How does it work for Buyers?
- Browse service categories or use the search bar.
- Register as a buyer to select a service and ensure you review the pricing and terms before proceeding.
- Buyers should check profiles carefully, agree on terms in writing, and choose secure payment methods. If a job involves specialised or certified work (e.g., gas, electrical), ask the provider for proof of qualifications.
- Purchase a membership to contact the provider and proceed with a service.
- After service is delivered, you may leave feedback for the provider.
14. Can I request a service that I cannot find listed?
Yes. You can post a request and sellers in that category may respond.
- Provide clear details of your requirements
- Ask for a quote or exchange(non-monetary) and written agreement
- Request receipts, images or progress updates if needed
15. Can I hire more than one seller at once?
Yes. You can contact multiple sellers, compare quotes, and choose whoever suits your needs.
16. What if a Seller does not complete the work?
First, try to resolve it directly with the provider.
If you cannot reach a resolution, contact us with full details (contact@thespentwell.com):
- Seller details
- What was agreed
- Evidence of the issue (messages, photos, etc.)
Spentwell will investigate based on its Complaints Policy.
17. How does Spentwell protect my data and privacy?
Spentwell is committed to protecting your personal data in accordance with its Privacy Policy. The platform uses cookie consent and tracking disclosures to give you control over your data.
You can manage your cookie preferences at any time through your browser or via the site’s cookie settings.
18. How can I contact Spentwell?
- Email: contact@thespentwell.com
- Using the “Contact Us” form on the website
19. How do reviews work?
After a completed job:
- The client can leave a review.
- Positive feedback improves trust levels.
- Consistent high standards increase visibility and enquiries.
- Reviews help others choose reliable providers and reward great service